Our support team is ready to help with account-related enquiries, payment and bonus questions, technical concerns or general feedback. Contact us for assistance with verification, withdrawals or to report a problem, and we will provide clear, practical help and timely responses through convenient channels including email and telephone. UK players can expect friendly, informative guidance from our dedicated support centre.
| Department | Contact |
|---|---|
| Customer support email | [email protected] (for account, payment and bonus enquiries; typically reply within two business days) |
| General enquiries email | [email protected] (for press, partnerships and general questions; administrative enquiries) |
| Affiliate enquiries email | [email protected] (affiliate programme, tracking and commission enquiries; dedicated team) |
| Phone | +44 20 7584 2190 (speak to our UK support centre; calls recorded for quality) |
| Working hours | Mon-Fri, 09:00-18:00 (email support outside these hours) |
Email is the preferred contact method for detailed requests, account-related issues or any matter requiring explanations or supporting documents. Please send your enquiry to [email protected] and include a clear subject line, up-to-date contact details and any relevant reference numbers or attachments. Providing complete information helps us process your request without unnecessary delays.
Our support team aims to respond quickly; most enquiries are answered within one business day. Simpler requests are handled first, while more complex matters, such as account verification or payment investigations, may take longer depending on their nature. We’ll keep you updated by email and work to resolve any issue as promptly as possible.
We’d love your feedback, suggestions or ideas to improve the site. Please send your thoughts via the feedback form or contact us, and know that every submission is read carefully and used to refine features, fix issues and shape future updates. Your input helps us improve usability and keep the service relevant. Thank you for taking the time.
